[bitfolk] 2021-09-06 ~0302Z: Unscheduled power cycle of host…

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Author: Andy Smith
Date:  
To: announce
Subject: [bitfolk] 2021-09-06 ~0302Z: Unscheduled power cycle of host "macallan"

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gpg: Signature made Mon Sep 6 03:40:49 2021 UTC
gpg: using DSA key 0E4236CB52951E14536066222099B64CBF15490B
gpg: Good signature from "Andy Smith <andy@strugglers.net>" [unknown]
gpg: aka "Andrew James Smith <andy@strugglers.net>" [unknown]
gpg: aka "Andy Smith (UKUUG) <andy.smith@ukuug.org>" [unknown]
gpg: aka "Andy Smith (BitFolk Ltd.) <andy@bitfolk.com>" [unknown]
gpg: aka "Andy Smith (Linux User Groups UK) <andy@lug.org.uk>" [unknown]
gpg: aka "Andy Smith (Cernio Technology Cooperative) <andy.smith@cernio.com>" [unknown]
Hi,

We began receiving alerts at approximately 03:02Z today that host
"macallan" was unresponsive.

There was nothing interesting on its serial console. Its console
also did not respond. The out of band access to the BMC worked but
didn't show anything unusual. There were no hardware events logged.
In the face of a hard lock up all I could do was power cycle it.

All customer VMs were booted again by about 03:30Z.

I'll be keeping a close eye on this server. If this repeats then we
may have to move customers off of it at speed and with little
notice.

Apologies for the disruption this has caused.

Cheers,
Andy

--
https://bitfolk.com/ -- No-nonsense VPS hosting
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