Hi,
On Sun 16 Aug 2020 23:43:41 GMT, Andy Smith wrote:
> Hi,
>
> At approximately 22:58Z on 16 August host "elephant" became
> unresponsive and we received alerts for every customer/service on
> it. Its BMC serial console connected but was also unresponsive.
>
> After determining that it was still powered on but not responding,
> around 23:13Z I decided to power cycle it.
>
> This appears to have gone without incident and by around 23:17Z
> customer VMs were starting to be booted; this completed by around
> 23:31Z.
>
> If you are still experiencing problems with your service please in
> the first instance have a look at your Xen Shell console to see if
> you spot anything obvious.
>
> https://tools.bitfolk.com/wiki/Xen_Shell
>
> If that doesn't help, please open a support ticket.
>
> I still do not know what caused elephant to hard lock up. There are
> no hardware events logged. It may happen again in which case we will
> need to look at swapping it out, which will come with some downtime
> for those hosted on it.
>
> Apologies for the disruption and thanks for your patience.
>
> Cheers,
> Andy
>
All is back up on my side, no issue at all. Thank you very much for your
prompt action!
Cheers,
--
Alarig
