Hi Andy,
I understand your point, but I see user-definable thresholds as killing two birds with one stone.
For the soft threshold, I don’t think anything more is required than the email warning which you already have implemented. So, warn when exceeding the soft limit, cut off when exceeding the hard limit.
Regards,
Chris
--
Chris Smith <space.dandy@???>
> On 20 Jun 2018, at 11:18, Andy Smith <andy@???> wrote:
>
> Hi Chris,
>
> Thanks for your input.
>
> On Wed, Jun 20, 2018 at 09:45:53AM +0100, Chris Smith wrote:
>>> On 19 Jun 2018, at 20:38, Andy Smith <andy@???> wrote:
>>>> On Tue, Jun 19, 2018 at 07:50:37PM +0100, Ian wrote:
>>>> I see this as ultimately a credit control question and, as such, up to
>>>> you rather than anyone else.
>>>
>>> You are correct, and that is the basis on which I want to make a
>>> change, but I wanted to consult the customer base first to get a
>>> better understanding of what people's views are.
>>
>> Actually, I partially disagree with Ian’s assertion; there is also a strong element of security here.
>
> Not really BitFolk's problem though because I have no concerns about
> suspending someone's network when I detect malicious activity. If I
> don't detect what looks like malicious activity then I mostly only
> care that they will pay their bill! :)
>
> I'm not disputing that it might be *nice* for there to be additional
> controls on BitFolk's side so that the customer might more easily
> find out about aberrant behaviour, but we've been going on for 11+
> years with things the way they are and the threat to BitFolk here is
> a credit control one.
>
>> I would prefer to be able set my own soft- and hard thresholds via
>> the panel
>
> I'm assuming the behaviour of a hard limit is that data transfer
> beyond that point is not possible. What were you wanting as the
> behaviour of a soft limit?
>
> Cheers,
> Andy
>
> --
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