Re: [bitfolk] How much should BitFolk allow you to owe us be…

Top Page

Reply to this message
Author: Chris Smith
To: Andy Smith
CC: users
Subject: Re: [bitfolk] How much should BitFolk allow you to owe us before we suspend your service?
Hi Andy,

I understand your point, but I see user-definable thresholds as killing two birds with one stone.

For the soft threshold, I don’t think anything more is required than the email warning which you already have implemented. So, warn when exceeding the soft limit, cut off when exceeding the hard limit.

Chris Smith <space.dandy@???>

> On 20 Jun 2018, at 11:18, Andy Smith <andy@???> wrote:
> Hi Chris,
> Thanks for your input.
> On Wed, Jun 20, 2018 at 09:45:53AM +0100, Chris Smith wrote:
>>> On 19 Jun 2018, at 20:38, Andy Smith <andy@???> wrote:
>>>> On Tue, Jun 19, 2018 at 07:50:37PM +0100, Ian wrote:
>>>> I see this as ultimately a credit control question and, as such, up to
>>>> you rather than anyone else.
>>> You are correct, and that is the basis on which I want to make a
>>> change, but I wanted to consult the customer base first to get a
>>> better understanding of what people's views are.
>> Actually, I partially disagree with Ian’s assertion; there is also a strong element of security here.
> Not really BitFolk's problem though because I have no concerns about
> suspending someone's network when I detect malicious activity. If I
> don't detect what looks like malicious activity then I mostly only
> care that they will pay their bill! :)
> I'm not disputing that it might be *nice* for there to be additional
> controls on BitFolk's side so that the customer might more easily
> find out about aberrant behaviour, but we've been going on for 11+
> years with things the way they are and the threat to BitFolk here is
> a credit control one.
>> I would prefer to be able set my own soft- and hard thresholds via
>> the panel
> I'm assuming the behaviour of a hard limit is that data transfer
> beyond that point is not possible. What were you wanting as the
> behaviour of a soft limit?
> Cheers,
> Andy
> --
> -- No-nonsense VPS hosting
> _______________________________________________
> users mailing list
> users@???