Re: [bitfolk] How much should BitFolk allow you to owe us be…

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Author: Andy Smith
Date:  
To: users
Subject: Re: [bitfolk] How much should BitFolk allow you to owe us before we suspend your service?

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gpg: Signature made Wed Jun 20 10:18:13 2018 UTC using DSA key ID BF15490B
gpg: Good signature from "Andy Smith <andy@strugglers.net>"
gpg: aka "Andrew James Smith <andy@strugglers.net>"
gpg: aka "Andy Smith (UKUUG) <andy.smith@ukuug.org>"
gpg: aka "Andy Smith (BitFolk Ltd.) <andy@bitfolk.com>"
gpg: aka "Andy Smith (Linux User Groups UK) <andy@lug.org.uk>"
gpg: aka "Andy Smith (Cernio Technology Cooperative) <andy.smith@cernio.com>"
Hi Chris,

Thanks for your input.

On Wed, Jun 20, 2018 at 09:45:53AM +0100, Chris Smith wrote:
> > On 19 Jun 2018, at 20:38, Andy Smith <andy@???> wrote:
> > On Tue, Jun 19, 2018 at 07:50:37PM +0100, Ian wrote:
> >> I see this as ultimately a credit control question and, as such, up to
> >> you rather than anyone else.
> >
> > You are correct, and that is the basis on which I want to make a
> > change, but I wanted to consult the customer base first to get a
> > better understanding of what people's views are.
>
> Actually, I partially disagree with Ian’s assertion; there is also a strong element of security here.


Not really BitFolk's problem though because I have no concerns about
suspending someone's network when I detect malicious activity. If I
don't detect what looks like malicious activity then I mostly only
care that they will pay their bill! :)

I'm not disputing that it might be *nice* for there to be additional
controls on BitFolk's side so that the customer might more easily
find out about aberrant behaviour, but we've been going on for 11+
years with things the way they are and the threat to BitFolk here is
a credit control one.

> I would prefer to be able set my own soft- and hard thresholds via
> the panel


I'm assuming the behaviour of a hard limit is that data transfer
beyond that point is not possible. What were you wanting as the
behaviour of a soft limit?

Cheers,
Andy

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