Re: [bitfolk] How much should BitFolk allow you to owe us be…

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Author: Hugo Mills
To: Tim Dickson
CC: users
Subject: Re: [bitfolk] How much should BitFolk allow you to owe us before we suspend your service?

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On Tue, Jun 19, 2018 at 07:14:23PM +0100, Tim Dickson wrote:
> personally I like the idea of being cut off on reaching monthly
> limit unless otherwise arranged. that way there are no  "surprise"
> bills. if people don't monitor their own emails, then they won't
> notice their server's net connection is down either :-)
> If they do monitor their email, then they can arrange more allowance.

One observation: some of us run our email on the VPS, so warnings
*before* the cut-off would be vital here, because a warning sent after
the VPS lots network wouldn't arrive...


> side comment:
> it's cheaper to buy a second vps and do load balancing, than going
> more than 400gb over allowance, if it was a regular occurrence. One
> assumes the data use is consistently high to need to run out, and
> those 70% usage warnings would normally be noticed before things
> went too far.
> Tim
> On 19/06/2018 18:07, Andy Smith wrote:
> >Hi Nigel,
> >
> >Thanks for your input.
> >
> >On Tue, Jun 19, 2018 at 04:08:35PM +0000, Nigel Barker wrote:
> >>Can we have a threshold per customer?
> >Yes, everything is a Simple Matter of Programming¹, but we need to
> >discuss the defaults first because the problem occurs when a
> >customer incurs overage and does not respond to existing alerts etc.
> >Such a customer will not have declared a preference of any kind, and
> >will be operating based on the defaults for the service.
> >
> >>If I set it (or ask for it to be set) to say twice my monthly fee, I can hardly complain when the bill comes?
> >So, just to put some figures to that.
> >
> >Base VPS is £8.99+VAT, so let's say cut-off at £18.00+VAT. That
> >translates to 300GB of overage. Base VPS is allowed 1,000GB per 30
> >days outbound. Once it hits 1,300GB and thus owes BitFolk
> >another £18.00+VAT, you would be comfortable with the network being
> >temporarily suspended unless the customer has already responded or
> >been in touch to say that they are aware of the overage and are
> >comfortable for it to be allowed to continue?
> >
> >>That way most customers would get a default (perhaps set at 150%
> >>of their monthly allowance) and those who know they need more can
> >>say so (and not be impacted).
> >Just to be clear, 150% of the default 1TB outbound allowance is an
> >extra 500GB which would cost 500 × £0.06 = £30.00+VAT.
> >
> >Which do you like best, 1.5x allowance or 2x monthly service charge?
> >
> >Cheers,
> >Andy
> >
> >¹ Half-serious reference to :)
> >
> >
> >
> >_______________________________________________
> >users mailing list
> >users@???
> >

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