Re: [bitfolk] Progress of promised RAM upgrade

On Tue, Mar 17, 2009 at 05:32:44PM +0000, John Winters wrote:
> Andy Smith wrote:
> [snip]
> > Finally, sadly a couple of people got very angry and told me that it
> > was not legal for me to sell them a smaller plan for a price that
> > would get a new customer more.
>
> Well I'd like to say that I think you've been very upfront and honest
> about the whole affair and I'm impressed by the way you've tried to be
> fair to everybody, at a cost of what must have been a lot of
> inconvenience to yourself. This is why I prefer to deal with suppliers
> like Bitfolk rather than the faceless big boys.
>
> There is of course nothing illegal about offering special deals to new
> customers, and you've made it perfectly clear *why* you're doing what
> you're doing. I fear some people are never satisfied.
>
> Keep up the good work.

Amen to that! Andy, your communication and responsiveness is
first-class, and it was a very nice surprise to hear that I'm
apparently entitled to a no-cost service upgrade which I was never
even expecting.