gpg: Signature made Fri May 30 11:35:18 2008 UTC using DSA key ID BF15490B
gpg: Good signature from "Andy Smith <andy@strugglers.net>"
gpg: aka "Andrew James Smith <andy@strugglers.net>"
gpg: aka "Andy Smith (UKUUG) <andy.smith@ukuug.org>"
gpg: aka "Andy Smith (BitFolk Ltd.) <andy@bitfolk.com>"
gpg: aka "Andy Smith (Linux User Groups UK) <andy@lug.org.uk>"
gpg: aka "Andy Smith (Cernio Technology Cooperative) <andy.smith@cernio.com>"
Hi folks,
A couple of times a week now I am getting customers breaking their
VPSes and not having access to their xen shell due to them not
having the login details. The most common response is "I left them
on the VPS".
When the root cause is a problem with bitfolk's infrastructure then
I am tolerant of this, but the number of times this is happening due
to customer error is becoming a big drain on my time, especially
when it is the same people over and over.
What are your thoughts on per-incident fees for this sort of thing?
Would you consider a web and email password reset feature for the
xen shell / panel / nagios /etc. to be secure?
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
Encrypted mail welcome - keyid 0x604DE5DB
